Sales Policies

Our Delivery Policy

Our delivery drivers will attempt delivery between 8AM and 5PM. We do not guarantee deliveries at any particular time of the day with the exception of funeral services without speaking to our shop in advance . We may leave deliveries on a porch or with a neighbor and will tag the recipients door. Deliveries will be left at the drivers discretion.

Please remember correct phone numbers and addresses help us in meeting your requests. Please double check all information you provide us.

Our Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

  • Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.